Update Date: September 25, 2026
Effective Date: September 25, 2026
These Terms of Service explain the rules for using VioNova, including AI image and video creation, device-based sessions, virtual coin purchases, rewarded ads, and support. They are an agreement between you and NeuronDance Limited ("we", "us", or "our").
Please read these Terms carefully. By downloading, accessing, or using the App, you agree to these Terms. If you do not agree, please do not use the App.
These Terms apply to the VioNova mobile application, our related websites, and the features and support we provide through them (together, the "App" or the "Service").
VioNova is not directed to children under 13. You must be at least 13 years old, and legally able to enter into this agreement, to use the App. If the age of digital consent or legal majority where you live is higher, you may use the App only with the consent and supervision required from a parent or legal guardian.
If you use the App for an organization, you confirm that you have authority to bind that organization. Mandatory consumer rights under the law where you live continue to apply and are not waived by these Terms.
VioNova is an AI image and video creation app. You can turn prompts and photos into images and video, use creative styles and templates, review generation history, and use related creative tools offered in the App.
Features, templates, limits, output formats, virtual coin costs, and availability may vary by app version, device, country, and the product shown in the App. Some features are free, supported by ads, rewarded through ads, paid with virtual coins, or offered as other digital items.
We may add, improve, limit, or retire features when reasonably necessary. We will not knowingly remove a paid entitlement you have already purchased without providing the remedy required by applicable law or the rules of the store where you bought it.
You can use VioNova without manually creating an account or entering sign-in credentials. The App creates a device-based session automatically so that we can provide virtual coin balance, generation history, purchases, rewards, security, and customer support.
You are responsible for activity on the device and session you use, except where that activity is caused by our failure to use reasonable security measures. Tell us promptly at support@vionova.top if you believe your session, purchases, or coin balance have been used without your permission.
Do not sell, rent, transfer, or share a session, purchase entitlement, or virtual coin balance in a way that could create security, fraud, payment, or entitlement abuse.
"Input" means photos, prompts, instructions, templates, styles, and other material you submit. "Output" means an image, video, or other result generated or edited for you through the App.
As between you and us, you keep any rights you hold in your Input. You grant us a limited, worldwide, non-exclusive license to host, copy, transmit, modify, and process Input and Output only as reasonably necessary to provide, secure, troubleshoot, and improve the Service, comply with law, and enforce these Terms. This license ends when the material is deleted from our active systems, except for temporary backups and records we are legally entitled or required to retain.
Subject to applicable law and the rights of other people, you may use Output for personal or commercial purposes. AI results may not be unique, and another user may receive a similar result. We do not promise that Output is copyrightable, non-infringing, accurate, or fit for a particular commercial use.
Your Input and Output are not posted to other users by default. Generation inputs, generated results, and generation task records are generally retained for up to 30 days, as described in the Privacy Policy, unless a longer period is needed for security, abuse prevention, dispute resolution, or legal compliance.
You confirm that you have all rights and permissions needed for your Input and for the result you request, including permission from people who are depicted where that permission is required. You are responsible for reviewing Output before you publish it or rely on it, and for complying with laws, platform rules, advertising standards, and the rights of others.
Do not upload images, prompts, or other content that you do not have the right to use, or that contains sensitive, confidential, or highly personal information unless you understand and accept the consequences.
You may not use the Service to create, upload, request, distribute, or facilitate:
Automated checks and human review may look for activity that appears to break these rules. Where that happens, we may decline a generation, remove or restrict material, disable a feature, keep evidence relevant to the incident, suspend or end access, and notify authorities where the law requires or clearly permits it. We consider how serious the conduct is, whether it has happened before, and the surrounding circumstances, as far as that is practical.
These safeguards are not perfect. Operating them does not make us responsible for everything a user does or for every Output the App produces.
Use the in-app feedback entry where one is offered, or email support@vionova.top with the subject line "VioNova Content Report." Tell us what you are reporting, why it breaks these Terms, and, if a real person is shown, how you are connected to that person. A screenshot, task identifier, or similar pointer helps us locate the material.
We aim to acknowledge a report within 72 hours and to finish reviewing a valid report within 7 business days. Reports that describe an urgent risk to someone's safety, imagery of a minor, or non-consensual intimate content are reviewed first.
If your content, a generation request, or your access was restricted and you believe the decision was wrong, reply to the notice we sent or email support with the relevant details and your reasons. A person will review the decision again.
Paid products in VioNova are virtual coin packages and any other digital items offered in the App. On Android, payment is processed by Google Play. If the App is distributed through another app store, payment for that copy is processed by that store. We do not receive or store your full payment card number or bank account details.
A virtual coin package is a one-time charge unless the purchase screen says otherwise. Before you confirm payment, the purchase screen shows the store, the product, the price and currency, the coins or benefits included, and any renewal, trial, or product-specific limit. That screen, together with these Terms and the store's rules, describes the purchase. Taxes and fees set by the store or your location may apply.
If a product is described on the purchase screen as renewing automatically, the store charges the payment method on your store account at the end of each paid period, at the price then shown, until you cancel. Cancel in the subscription settings of the store account you used, before that store's cutoff for the next renewal. Cancellation stops future charges. Benefits already paid for normally continue until the end of the current period, unless the store or the law says otherwise.
Renewal is handled by the store. We cannot cancel a store subscription for you where the store does not give us that ability. Uninstalling the App, or asking us to delete App data, does not by itself cancel a store subscription. Manage subscriptions in the store account used for the purchase. Restoring a purchase may require that same store account.
Prices and included benefits may change for future purchases and future renewal periods. A change does not alter a one-time purchase you have already completed. For a renewing product, the store will give any notice, and obtain any new consent, that the law and its rules require before a new price applies.
We review refund requests in good faith. We will support a refund of the full charge when the Service you received left you dissatisfied, and also when a technical fault, a duplicate charge, a charge you did not authorize, or a pricing error meant you did not receive what the purchase promised.
Some situations are reviewed individually rather than refunded automatically. These include virtual coins from the purchase that have already been spent on completed generations, a request made long after the charge, a product bought again after an earlier refund on the same session, and records that indicate fraud or abuse. We will explain the result. Nothing in this section limits a refund, cancellation, or other consumer right that the law where you live gives you.
Email support@vionova.top with your store platform, order identifier, purchase date, product, amount, reason for the request, and any relevant screenshots. Do not send a full card number or card security code.
We will respond to a complete refund request within 48 hours. If we approve it, we will complete the refund steps we control within two business days and cooperate with Google Play or the relevant store or payment provider. After approval, money is returned to the original payment method and usually appears within 5 to 10 business days. The store, payment provider, or bank controls the remaining review and the moment the funds arrive, so those steps can take longer.
Store purchases are also subject to applicable law and the refund rules of Google Play or the store where you bought the product. You may request a refund through the store's own refund process, and we will provide reasonable help. We do not guarantee an outcome that is controlled only by the store, a payment provider, or your bank.
If you do not recognize a charge or believe it is incorrect, contact us or the store so the issue can be investigated. You may still dispute an unauthorized or incorrect charge through the store, your payment provider, or your bank, and you may still use any consumer right that cannot be waived.
If a chargeback or payment dispute is opened, we may temporarily suspend only the paid virtual coins or other paid entitlements tied to that transaction while it is reviewed. We will cooperate with the payment channel and restore, refund, or adjust the affected entitlement according to the final outcome and applicable law.
Repeated chargebacks without a reasonable basis, or evidence of payment fraud or abuse, may lead to limits on future purchases or paid features. Any limit will be proportionate to the risk and will not block a good-faith dispute, a claim about an unauthorized charge, or a right that cannot lawfully be waived.
Virtual coins are limited digital entitlements for use only inside VioNova. They are not money, property, stored value, cryptocurrency, or a gift card. They cannot be transferred, resold, exchanged for cash, or used outside the App, except where the law requires otherwise. The number of coins, the purchase price, and the coin cost of a generation are shown on the relevant screen in the App.
Coins may be added when you buy a package, when a failed generation task returns them, or when a promotion or rewarded activity awards them. We do not clear a coin balance merely because time has passed, unless the App states an expiry or other condition for that balance. Coins have no cash value and are tied to your device session.
If a generation task fails, the coins deducted for that task are returned to your balance. You do not need to request a refund for that return. If the returned coins do not appear, email support@vionova.top with the task details and we will investigate. A generation that completed but did not match your preference is not a failed task.
If you plan to ask us to delete App data and want to know what happens to unused purchased coins, contact support before you do. We will review the transaction, how the coins were used, and the state of the session, and decide what is appropriate under the law and the store's rules. That review does not by itself promise a cash refund or continued access to coins after the related data is deleted.
The App may offer optional rewarded ads. A reward is granted only after the ad provider reports that the required viewing was completed. Availability, frequency, and reward amount can vary. Interfering with ad delivery or completion may lead to reversal of rewards or limits on access.
VioNova, its software, interface, templates, graphics, text, logos, and other materials we supply are owned by us or our licensors and are protected by law. We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. No other rights are granted.
If you choose to send us feedback, we may use it to operate and improve the Service without obligation to pay you, provided we do not publicly identify you as the source without your permission.
If you believe content processed or displayed through VioNova infringes your rights, email support@vionova.top with:
We may ask for more information, remove or restrict material, notify the affected user, and process a legally valid counter-notice where the law requires it.
AI systems are probabilistic. Output may be unexpected, inaccurate, incomplete, offensive, or similar to material generated for someone else. VioNova is a creative tool. It is not legal, medical, financial, safety, or other professional advice. Do not use Output as the only basis for a decision that could have a serious effect on you or someone else.
The Service may be interrupted by maintenance, network conditions, third-party providers, demand, security events, or circumstances outside our reasonable control. We do not guarantee uninterrupted availability, a particular generation time, or compatibility with every device.
You may stop using VioNova at any time. You may request deletion of your App data by emailing support@vionova.top, or by using an in-app feedback entry where one is offered. Deletion is described further in the Privacy Policy.
Deletion may remove stored creations, virtual coins, and entitlements held in the App. It does not cancel or refund a store purchase or subscription. Please read Section 6 before you request deletion if you have unused paid coins or an active store purchase.
We may suspend or end access when reasonably necessary to address a material or repeated breach, illegal or harmful activity, a security risk, fraud, chargeback abuse, or a legal requirement. Where appropriate and lawful, we will give notice and a chance to ask for review. Terms that by their nature should continue after termination will continue to apply.
The Service is provided on an "as is" and "as available" basis to the maximum extent the law allows. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing in these Terms excludes a warranty or consumer guarantee that cannot lawfully be excluded.
To the fullest extent permitted by law, NeuronDance Limited and its affiliates, personnel, and providers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or opportunity. Our total liability for claims relating to the Service will not exceed the amount you paid for the Service during the twelve months before the event giving rise to the claim.
These limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot be limited by law.
To the extent permitted by law, you are responsible for losses and third-party claims caused by your unlawful Input, infringement, prohibited use, or material breach of these Terms. This does not make you responsible for loss caused by our own breach or negligence.
If you obtained VioNova from Google Play, your use of that copy is also subject to the Google Play Terms of Service. Google is not responsible for the App or for these Terms. Billing, cancellation, and refunds for Google Play purchases follow Section 6 and Google Play's rules.
This paragraph applies only if you obtained VioNova from the Apple App Store, and only to the extent it applies. If it conflicts with the rest of these Terms, this paragraph controls for that copy of the App.
Before starting a formal claim, please email support@vionova.top with a description of the issue and the resolution you are seeking. The parties will try in good faith to resolve the dispute informally for 30 days. Either party may seek urgent injunctive relief when necessary to protect safety, confidential information, or intellectual property.
These Terms are governed by the laws applicable to NeuronDance Limited, without prejudice to any mandatory consumer rights you may have under the laws of your country or region. Subject to those mandatory rights, disputes that are not resolved informally may be brought in the courts of Hong Kong, and each party consents to their jurisdiction. If you are a consumer, you may also have the right to bring a claim in the courts where you live, or to use a consumer dispute process available to you.
We may update these Terms as the Service or the law changes. We will post the revised Terms and update the date above. If a change materially affects your rights, we will provide additional notice and, where required, request consent. If you continue to use the App after the effective date, you accept the revised Terms to the extent permitted by law.
These Terms, the Privacy Policy, and any product-specific terms shown at purchase are the entire agreement about the Service. If one provision cannot be enforced, it will be narrowed or removed without affecting the rest. A delay in enforcing a term is not a waiver. You may not transfer this agreement without our consent. We may transfer it as part of a lawful corporate transaction without reducing rights that cannot be waived.
The developer and operator of VioNova is NeuronDance Limited.
Company Name: NeuronDance Limited
Company Address: Rm 1603 16/F THE L PLZ, 367-375 QUEEN'S RD C, Sheung Wan, Hong Kong
Contact: support@vionova.top